Cookie Policy

What Are Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us make the site work better and provide essential functionality for our ISP billing system.

How We Use Cookies

Xeofi uses cookies strictly for essential system operations. We do not use any marketing, advertising, or tracking cookies. Our cookie usage is limited to what is necessary for the proper functioning of our billing system.

Types of Cookies We Use

Essential System Cookies
These cookies are strictly necessary for the operation of our ISP billing system:

**Session Cookies**
– Purpose: Maintain your login session
– Duration: Temporary (deleted when browser closes)
– Type: First-party
– Essential: Yes

**Authentication Cookies**
– Purpose: Keep you logged into the system
– Duration: According to session length
– Type: First-party
– Essential: Yes

**Security Cookies**
– Purpose: Protect against unauthorized access
– Duration: Session-based
– Type: First-party
– Essential: Yes

**System Preference Cookies**
– Purpose: Remember your system settings and preferences
– Duration: 1 year
– Type: First-party
– Essential: Yes

Technical Cookies
Used for system stability and performance:

**Load Balancing Cookies**
– Purpose: Distribute server load
– Duration: Session-based
– Type: First-party
– Essential: Yes

**System State Cookies**
– Purpose: Maintain system functionality
– Duration: Session-based
– Type: First-party
– Essential: Yes

Cookie Settings

Since we only use essential cookies, they cannot be disabled through our system. These cookies are strictly necessary for the core functionality of our ISP billing system. Attempting to block these cookies may result in the system not functioning properly.

Different Hosting Configurations

• Self-Hosted Systems
  – Clients who self-host our system are responsible for their own cookie policies
  – They should implement their own cookie management system
  – Our default cookie configuration can be modified by self-hosting clients
• Database-Only Hosting
  – Essential cookies are used for system access and security
  – Cookie handling is split between client and Xeofi systems
• Full-System Hosting
  – All essential cookies are managed by Xeofi
  – Configured for minimum necessary functionality

Managing Cookies

While our system cookies cannot be disabled, you can manage cookies through your browser settings:
– Chrome: Settings → Privacy and Security → Cookies
– Firefox: Options → Privacy & Security → Cookies
– Safari: Preferences → Privacy → Cookies
– Edge: Settings → Privacy & Security → Cookies

Note: Blocking all cookies will prevent our system from functioning properly.

Updates to This Policy

We may update this Cookie Policy occasionally to reflect changes in our system or regulatory requirements. Any changes will be posted on this page with an updated revision date.

Questions About Cookies

If you have any questions about how we use cookies, please contact us at:
info@neesites.co.ke

Last Updated: 18th Dec 2024